Passenger Terms & Conditions

1.1. Jupiter Cars & Couriers Limited is the private-hire operator with whom you book your journey. We arrange an authorized driver and licensed vehicle to provide an accepted booking. If there is a problem with your driver or journey, contact Jupiter Cars directly.

1.2. A quote or booking request is not an accepted booking until we confirm it. Check your confirmation and inform us promptly if the date, addresses, flight, terminal, passengers, luggage, or contact details are incorrect.

1.3. A Heathrow arrival and a later London-to-Heathrow departure are two separate bookings. Each has its own fare, confirmation, and cancellation deadline.

1.4. These terms apply to passenger journeys. Courier services require separate commercial terms.

2.1. The fare and payment currency shown at checkout apply to the journey details you entered and Jupiter Cars accepted. Online payments are handled securely through Stripe.

2.2. London Ultra Low Emission Zone (ULEZ) and London Congestion Charge are included in the quoted fare. We do not add either charge after the journey.

2.3. A road toll outside London may not be included. If a separately payable toll is needed, we will disclose it in the quote or seek your agreement before taking a changed route that incurs it.

2.4. Enter any required stops or via points when booking. A later route change may affect the fare and is effective only when Jupiter Cars confirms it.

2.5. Applicable parking and waiting charges are explained in our Cancellation Policy. Additional charges arising during a journey may be settled by cash or card.

2.6. For a London-to-Heathrow departure, the Heathrow Airport terminal drop-off charge is fully included in the quoted fare.

3.1. Choose a vehicle that fits both your passengers and your luggage. Certified category limits appear on our Vehicles page. Tell us about large or bulky items before paying; available passenger seats do not guarantee room for extra bags.

3.2. Drivers do not routinely carry child seats. Enter children’s ages in your booking notes and request a seat by WhatsApp text. We will attempt to supply one, but it is not confirmed unless Jupiter Cars expressly confirms it.

3.3. Wheelchair-accessible vehicles (WAV) have limited availability. Request one at least seven days before pickup, describing what you need, and wait for confirmation.

4.1. Provide the correct flight number. We track your flight for early landing and delays. Pickup is normally scheduled 60 minutes after actual touchdown. Your confirmation specifies your terminal pickup point; at Terminal 4, use the particular option named in that confirmation.

4.2. If you need an earlier or later pickup, request it by WhatsApp text or email. Your original pickup arrangement remains in place until Jupiter Cars confirms a change.

4.3. The first 30 minutes from the driver’s entry into the assigned Heathrow car park are included in your quote. If the parking stay enters a higher applicable tariff band, you pay only the increase above the parking amount included in the quote.

4.4. Waiting costs £0.40 per minute after 60 minutes from actual landing, counted only while the driver is present and available at the agreed pickup point.

5.1. The driver attends the address agreed in your confirmation. If collection inside a hotel lobby is safe and parking is available, the driver may meet you there; otherwise the driver will stop at an appropriate safe location outside.

5.2. A London-to-Heathrow confirmation may show a driver arrival window, such as 10:00–10:15. Your included passenger waiting time does not start until the driver actually arrives at the agreed point and notifies you.

5.3. The first 10 minutes after arrival and notification are included. Subsequent waiting is £0.40 per minute.

6.1. Heathrow airport arrivals: free cancellation if received at least 12 hours before the flight’s scheduled landing time recorded for the booking; if later, full booked fare.

6.2. Other advance journeys (incl. London to Heathrow): free cancellation if received at least 2 hours before booked pickup; if later, £25 fee.

6.3. Immediate journeys: free within 2 minutes after driver acceptance; later cancellation is subject to the £25 rule.

6.4. Cancel online via the website/app, or telephone via automated system / human operator at +44 20 7266 5555. Cancellations count when recorded in our system.