Contact Jupiter Cars
Need help with a booking or a Heathrow pickup? Choose the option below so your request reaches the right place. Please have your booking reference ready if you already have a journey booked.
At Heathrow and need help now?
Check the pickup point in your booking confirmation first. Follow the specific terminal directions assigned to your journey.
If you cannot find the pickup point or your driver, tell us your booking reference, terminal, and current location:
You can also check our Heathrow pickup instructions. If you have no mobile data but can make a normal call, use the voice number above.
Choose the Right Contact Method
| What do you need? | What to do |
|---|---|
| Find your Heathrow driver or pickup point | WhatsApp text or call +44 20 7266 5555. Include your booking reference and location. |
| Request an earlier or later Heathrow pickup | WhatsApp text +44 20 7266 5555 or email support@jupitercars.com. The change applies only when Jupiter Cars confirms it. |
| Change another booking | WhatsApp text or email with your booking reference and requested change. Wait for confirmation. |
| Cancel a booking made online | Use the cancellation control in the Jupiter Cars website or app and keep its timestamped receipt. |
| Cancel a booking made by telephone | Call +44 20 7266 5555 and use the automated system or speak to a human operator. Keep the cancellation receipt. |
| Question about a fare, refund or charge | Email support@jupitercars.com with your booking reference and a brief explanation. |
| Get a new quote | Use the Get a Quote button in the website booking form. |
WhatsApp Text
Useful for pickup help and change requests. Send your booking reference, journey date, and a short description of what you need. A requested change is effective only after Jupiter Cars confirms it.
Voice Call
A normal call reaches the Jupiter Cars telephone system. For a London departure, use the driver-call option in your tracking link where available, or select option 2 in the phone system to connect to your driver when offered for your booking.
Human operators: Mon–Fri, 09:00–18:00 UK time.
Outside those hours: Automated system remains available. Cancellation deadlines are not extended because a human operator is off duty.
Email Support
Use email for a non-urgent booking question, a requested change or a disputed charge. Include your booking reference. If you are at Heathrow and cannot find your driver, use WhatsApp text or voice call for a more direct route.
Before Contacting Us
These pages may answer your question immediately:
Jupiter Cars & Couriers Limited is the operator for accepted Jupiter Cars passenger bookings. Company number: 08288771.