Where to Meet Your Driver at Heathrow
Already booked? Check your terminal and the pickup point in your booking confirmation before leaving arrivals.
Quick Steps After Landing
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1
Check Confirmation: Open your Jupiter Cars confirmation to verify your terminal and designated pickup point.
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2
Collect Bags: Pass through passport control, collect luggage, then follow airport signs to that point.
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3
Check Tracking: Check your SMS/app tracking link for vehicle colour, registration, and driver name before approaching the car.
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4
Need Assistance? If delayed or cannot locate the point, WhatsApp +44 20 7266 5555 or call directly.
Pickup Points by Terminal
Level −1 App Pickup Area
After collecting your bags and exiting arrivals, follow signs toward the car park and take the lift down to Level −1 (App Pickup Area). Check your confirmation for driver vehicle registration. If you cannot locate the App Pickup Area, contact us before switching levels.
Terminal Parking Car Park, Level 1, Zones 1–4
Head to the Terminal 3 multi-storey car park and proceed to Level 1, Zones 1–4. Match the vehicle colour and registration plate in your SMS/app tracking link. Send a WhatsApp with your zone number if you need guidance.
Priority Pick-Up or Terminal 4 Park & Ride Zone A
Terminal 4 collections use the facility named in your booking confirmation: Priority Pick-Up outside arrivals, or Terminal 4 Park & Ride Zone A. Check which facility is assigned before leaving arrivals. The former Terminal 4 multi-storey car park is closed. Follow the directions for your assigned facility and contact Jupiter Cars if they are unclear:
- • Priority Pick-Up: Exit arrivals on the ground floor to the dedicated Priority Pick-Up area directly outside the terminal.
- • Park & Ride Zone A: Follow terminal signage to the designated Terminal 4 Park & Ride Zone A collection point specified in your dispatch link.
Terminal Parking Car Park, Level 1, Row R
Leave arrivals, enter the Terminal 5 short-stay car park building, and take the lift to Level 1, Row R. Keep your driver and car details ready on your phone so you can easily identify your vehicle.
When Will My Car Be Ready?
We track the flight number provided with your booking for early landings and flight delays. Pickup is normally scheduled for 60 minutes after the flight actually touches down.
If you expect to reach the pickup point sooner (e.g. hand luggage only) or baggage/immigration is taking longer, text us on WhatsApp at +44 20 7266 5555. We will confirm any updated schedule.
If You Cannot Find Your Driver
Stay at the designated pickup point named in your confirmation. Do not move to another terminal or car park level without contacting us.
- • Check vehicle registration & colour in your tracking link
- • Message us your booking reference and nearest terminal sign
- • Call +44 20 7266 5555 (human operators Mon–Fri 09:00–18:00 UK time; 24/7 automated)
Parking, Waiting & No-Show Summary
30 Mins Parking Included
Your quote includes the first 30 minutes from when the driver enters the assigned airport facility. If your parking stay enters a higher tariff band, only the increase above the parking amount included in your quote is charged at cost.
Waiting: £0.40 / Minute
Waiting after 60 minutes from actual flight landing costs £0.40/minute, counted only while the driver is present and available at the designated pickup point.
No-Show Standards
At Heathrow, drivers remain available for at least 30 minutes after scheduled pickup or, if later, 30 minutes after arrival at the correct point and passenger notification (with call and SMS attempts). Full-fare no-show charges do not add waiting or parking fees.
Frequently Asked Questions: Heathrow Pickup
Planning a Future Heathrow Journey?
Book your private car in advance with fixed pricing, flight tracking, and 30 minutes of terminal parking included.