Privacy Policy

Welcome to Jupiter Cars. We are a premium, state-of-the-art chauffeur booking platform. We pride ourselves on providing intelligent, luxury motion experiences tailored for our elite client base.

Your privacy is of paramount importance to us. This Privacy Policy describes how Jupiter Cars ("we", "us", or "our") collects, uses, processes, and protects your personal data when you use our web routing interfaces, booking flow components, and interact with Jupe, our proprietary AI travel assistant.

We operate strictly under the guidelines of the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

To deliver an uncompromised luxury experience, we process several categories of information:

• Identity & Contact Information: Your full name, email address, and telephone number (verified through our secure authentication mechanism).
• Journey & Telemetric Information: Precise pickup and destination addresses, coordinate markers (latitudes and longitudes mapped via secure geolocation systems), flight numbers (for premium airport terminal pickups), and special travel requests.
• Financial Information: Secure payment card signatures. Note that card transactions are encrypted and processed entirely by certified third-party payment gateways; we never store your raw billing credentials on our servers.
• Intelligent Assistant Logs: Technical inputs, search queries, and route interactions with Jupe, designed to learn and match your dispatch preferences.

We utilize your personal data exclusively to facilitate a seamless, high-fidelity experience:

1. Chauffeur Coordination: To calculate exact travel fares, allocate vetted elite professional chauffeurs, and track your vehicle's en-route progress in real-time.
2. Safety Telemetry: Active monitoring of traffic, road closures, and vehicle telemetry indicators to guarantee your safe, smooth, and prompt arrival.
3. AI Optimisation: Refining Jupe AI's predictive routing features to dynamically recommend optimized travel windows, airport connections, and vehicle choices.
4. Concierge Updates: Sending instant, automated booking confirmations, dynamic receipts, and real-time support alerts.

Your information will never be leased, sold, or distributed for third-party marketing actions. We restrict access strictly to:

• Our Vetted Chauffeurs: Disclosing only necessary dispatch elements (name, contact number, pickup/dropoff coordinates) to facilitate your ride.
• Regulatory Bodies: Transport for London (TfL) licensing supervisors, where disclosure is required by law or local private hire regulations.
• Trusted Tech Vendors: Secure map API providers, standard server infrastructure networks, and SMS gateway systems.

Technical Safeguards: Our booking channels are fortified using standard Transport Layer Security (TLS/SSL) encryption, firewalls, and tokenised API pathways to prevent breaches or unauthorised intercepts.

We preserve your personal details only as long as necessary to satisfy the booking objectives, provide continuing customer service, and comply with UK private hire record retention regulations (which typically require keeping booking logs for a minimum statutory period).

Once your profile is closed or the regulatory timeframe expires, your data is completely purged or permanently anonymised so it can no longer be associated with you.

Under the UK General Data Protection Regulation, you possess extensive authority over your personal information:

• Right of Access: Request a complete copy of all personal records we hold about you.
• Right to Rectification: Request instant correction of inaccurate contact or identity inputs.
• Right to Erasure (Right to be Forgotten): Request the permanent deletion of your customer account (subject to statutory private hire logging requirements).
• Right to Restrict or Object: Decline automated processing, algorithmic routing updates, or promotional dispatches.
• Right to Portability: Obtain your digital trip logs in a highly structured, machine-readable format.

To exercise any of these privileges, please reach out to our dedicated Compliance Officer through the contact channels highlighted below.

For any inquiries, Subject Access Requests, or feedback regarding data security, please contact us: