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Terminal Meeting & Collection Guide

Where to Meet Your Driver at Heathrow

Already booked? Check your terminal and the pickup point in your booking confirmation before leaving arrivals.

At Heathrow Now?

Quick Steps After Landing

  1. 1
    Check Confirmation: Open your Jupiter Cars confirmation to verify your terminal and designated pickup point.
  2. 2
    Collect Bags: Pass through passport control, collect luggage, then follow airport signs to that point. At Terminal 4, check your specific option.
  3. 3
    Check Tracking: Check your SMS/app tracking link for vehicle colour, registration, and driver name before approaching the car.
  4. 4
    Need Assistance? If delayed or cannot locate the point, WhatsApp +44 20 7266 5555 or call directly.
No mobile data? Connect to Heathrow Free Wi-Fi to message us.
WhatsApp Us Call +44 20 7266 5555

Pickup Points by Terminal

Terminal 2 The Queens Terminal

Level −1, App Pickup Area

After collecting your bags and exiting arrivals, follow signs toward the car park and take the lift down to Level −1 (App Pickup Area). Check your confirmation for driver vehicle registration. If you cannot locate the App Pickup Area, contact us before switching levels.

Official signed location: Level −1 App Pickup
Terminal 3 Long-haul Flights

Terminal Parking Car Park, Level 1, Zones 1–4

Head to the Terminal 3 multi-storey car park and proceed to Level 1, Zones 1–4. Match the vehicle colour and registration plate in your SMS/app tracking link. Send a WhatsApp with your zone number if you need guidance.

Official signed location: Short Stay Level 1
Terminal 4 Important: Two Collection Locations

Check Confirmation: Park & Ride OR Priority Pick-Up (Level 1)

Heathrow Terminal 4 uses two separate pickup arrangements. Do not travel to one based on an airport sign alone; use the specific option assigned in your Jupiter Cars confirmation:

Option A: Park & Ride for Terminal 4 Follow airport directions for the Terminal 4 Park & Ride shuttle (Zone A) following the exact instructions in your booking confirmation.
Option B: Priority Pick-Up (Level 1) Take the lift to Level 1, Pickup Zone 2, on the arrivals level as specified in your booking confirmation.
Notice: Heathrow modified T4 parking arrangements in 2026. Always verify your booking confirmation instructions.
Terminal 5 British Airways Hub

Terminal Parking Car Park, Level 1, Row R

Leave arrivals, enter the Terminal 5 short-stay car park building, and take the lift to Level 1, Row R. Keep your driver and car details ready on your phone so you can easily identify your vehicle.

Official signed location: Car Park Level 1, Row R

When Will My Car Be Ready?

We track the flight number provided with your booking for early landings and flight delays. Pickup is normally scheduled for 60 minutes after the flight actually touches down.

If you expect to reach the pickup point sooner (e.g. hand luggage only) or baggage/immigration is taking longer, text us on WhatsApp at +44 20 7266 5555. We will confirm any updated schedule.

If You Cannot Find Your Driver

Stay at the designated pickup point named in your confirmation. Do not move to another terminal or car park level without contacting us.

  • • Check vehicle registration & colour in your tracking link
  • • Message us your booking reference and nearest terminal sign
  • • Call +44 20 7266 5555 (human operators Mon–Fri 06:00–21:00 UK time; 24/7 automated)
WhatsApp Dispatch

Parking, Waiting & No-Show Summary

30 Mins Parking Included

Your quote includes the first 30 minutes from when the driver enters the assigned airport facility. Only higher tariff bands are charged at cost.

Waiting: £0.40 / Minute

Waiting after 60 minutes from actual flight landing costs £0.40/minute, counted only while the driver is present at the designated pickup point.

No-Show Standards

At Heathrow, drivers remain available for at least 30 minutes after scheduled pickup (typically 90 mins after actual landing) and attempt both a call and text.

Read complete Cancellation, Changes, Waiting & No-Show Policy →

Frequently Asked Questions: Heathrow Pickup

Yes. We track the flight number you provided during booking. Whether your flight touches down early or is delayed by several hours, your collection is automatically rescheduled for 60 minutes after the flight actually touches down on the runway.
Our standard service collects you from the designated terminal car park pickup point (Level -1 for T2, Level 1 Zones 1–4 for T3, Park & Ride or Priority Pick-Up for T4, and Level 1 Row R for T5). If you require an inside meet-and-greet in the arrivals hall with a personalised name board, you can request this when booking or via WhatsApp.
Heathrow Terminal 4 operates two different collection arrangements: Park & Ride for Terminal 4 and Priority Pick-Up on Level 1. Always follow the specific pickup point assigned on your Jupiter Cars booking confirmation, rather than airport signs alone.
If you have hand luggage only or clear passport control much faster than expected, send a WhatsApp to +44 20 7266 5555. If your allocated driver is staged nearby, we will bring the car into the pickup area right away.
Yes. While pre-booking ensures guaranteed availability and smooth staging, you can book on the day directly through our website or by contacting our dispatch team on WhatsApp. We will match you with the nearest available executive vehicle.

Planning a Future Heathrow Journey?

Book your private car in advance with fixed pricing, flight tracking, and 30 minutes of terminal parking included.

Book Heathrow Transfer WhatsApp Dispatch