Airport Pickup Guidelines: How It Works
Guidelines for Airport Pickup: Understanding the Process
Flight Delay or Early Arrival
Our automated system monitors your flight to determine if it is arriving early or delayed.
When Will My Driver Be Dispatched?
Drivers are dispatched 60 minutes after the flight lands.
Can I Change the Pickup Time?
Pickup time can be adjusted between 15 and 90 minutes after the flight lands.
How Do I Inform You?
Text us via our business WhatsApp at +44 20 7266 5555
Where Is My Pickup Point at Heathrow Airport?
Pickups are available at designated minicab points in the short-stay car park:
- Terminal 2: Level 4, Row H
- Terminal 3: Level 3, Row A
- Terminal 4: Level 1, Pickup Area
- Terminal 5: Level 1, Row R
Where Is My Pickup Point at Luton Airport?
Pick Up Zone, located in our Mid Stay Car Park is FREE of charge up to 20 minutes and is only a short walk from the terminal.
Longer stay Pick Up options, If need longer than 20 minutes then pickup point will be Long Stay Car Park
Long Stay Car Park Up to 1 hour FREE, 1-2 hours will be £7.00
Heathrow Parking Charges
The first 30 minutes (£7.50) are included in your fare. For additional charges, refer to the Short Stay Parking Guidelines.
Waiting Charges
The first 60 minutes after landing are free. Thereafter, a charge of £0.50 per minute applies.
Handling Luggage
Ensure all your luggage is loaded into the vehicle. Neither the driver nor Jupiter Cars are responsible for items left behind.
Damaged Belongings
Jupiter Cars and its drivers are not responsible for damage to belongings during travel or handling. Ensure items are securely packed.
Can a Driver Refuse My Pickup?
Drivers are self-employed and may refuse pickups with or without reason. However, refusals are rare without valid justification.
How Do I File a Complaint About a Driver?
We follow strict Transport for London guidelines. Complaints are handled rigorously and forwarded to Transport for London when necessary.
Privacy Policy
Please refer to our Privacy Policy.
Terms and Conditions
By booking a minicab with Jupiter Cars via phone, email, Business WhatsApp, app, or website, you agree to and accept our Terms and Conditions and Airport Pickup Guidelines.
Changes
We continuously monitor and improve our Privacy Policy, Terms and Conditions, and Airport Pickup Guidelines. Please visit this page for future updates.
Disclaimer
This information is intended to assist customers. Jupiter Cars is not liable for changes on the day of travel.
Mark O'Brian
Author at JupiterCars